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Customer Support Associate (Voice + Chat)
Helphive Solutions Remote ₹24,000 – ₹34,000/month Posted 1 month ago
Remote
About this gig
Support customers of a leading D2C brand over calls and chat. Work from home with company-provided laptop and headset.
What you'll do
- Resolve 60+ tickets per shift within SLA
- Escalate product defects with clear documentation
- Hold a CSAT score above 90%
What you need
- Stable broadband at home
- Quiet workspace
- Rotational shifts including weekends
English
Hindi
CRM tools
Typing 35 WPM